BeloBag
Help and support
Write to support@belobag.com and tell us your city and, if it’s about a bag, your pickup code (it looks like BB-1234). Never send us a password, a card number or a sign-in code: we will never ask for them.
Reserving and picking up
- Hold at the counter. Free. We keep the bag for you for 20 minutes (you can add 15 minutes once, never past closing). Walk over, show your pass and pay at the shop.
- Pay now. Paid in the app and kept for you until the shop closes, even if you’re late.
- Your pass. Shows a pickup code and a QR code. Staff scan it or check the code, then hand over your bag.
- Can’t make it? Release the bag in the app so someone else can rescue it. Holds you don’t collect count as no-shows; after repeated no-shows, free holds pause for a while, but paying in the app still works.
Refunds
If you paid in the app and the shop cancels, or can’t give you the bag, you get a full refund to the way you paid. If something was wrong with your bag, write to us within 24 hours with your pickup code and, if you can, a photo.
Signing in and a new phone
BeloBag has no password. You sign in with a one-time code by SMS, WhatsApp or email, and you can then turn on Face ID or fingerprint. On a new phone, just sign in again with a code. If you lost your phone, sign in on the new one and use “Sign out of all devices” in Account.
For shops
- Joining. Open the app, go to Account, then BeloBag Partner, and choose “New shop? Join BeloBag”. We check your shop before your first drop goes live.
- Fees. No sign-up or yearly fee, and nothing for your first 60 days. After that you pay only when a bag sells; the exact rate for your city is shown in Payouts before you publish.
- Lost access. Owners recover with a code sent to the shop’s registered phone; all other devices are signed out and payout changes wait 24 hours. Staff who forget their PIN ask the owner to reset it in Settings.
Scams
BeloBag never sends payment links and never asks for your code, password or card by phone, SMS or chat. Pay only inside the app or at the shop’s counter. Our only website is belobag.com. If something looks wrong, forward it to support@belobag.com.